Returns Policy

The Cheeseroom ensures its guests that all orders arrive in perfect conditions at the designated shipping location provided.

If your orders quality has been compromised upon arrival, kindly contact us within 48 hours of drop-off. For the following, kindly provide a description alongside a receipt and supporting photograph(s). For your convenience, please be aware that due to the perishable nature of our products, it is essential to provide appropriate supporting documents for any replacement or exchange claim. Regrettably, requests submitted without proper documentation will not be eligible for re-shipment.

The Cheeseroom reserves the right to limit replacements.

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Returns Policy

FAILED DELIVERIES

The Cheeseroom is not liable for failed deliveries in the instance where:

An invalid, incorrect, and/or outdated address is provided
The recipient is not available at the provided address during the delivery attempt
The recipient fails to provide a new delivery address within 12 hours of the first delivery attempt.

ADDITIONAL DELIVERY CHARGES

If an order is returned and/or rerouted due to an invalid, incorrect, or outdated address provided by the guest, additional delivery charges may apply.

ELIGIBILITY FOR REPLACEMENT OR REFUND

For a replacement or refund to be issued, one of the following conditions must apply:

The order was damaged prior to and/or during the delivery process
The incorrect order was delivered.

Replacement & Refunds

REPLACEMENT REQUEST

To initiate a replacement request, please contact us within 48 hours of receiving your order. Our team will assist you in processing the replacement request.

REPLACEMENT PROCESS

Once your replacement request has been approved, the replacement item(s) will be shipped to you within 2 to 5 working days.

REFUND PROCESS

If, for any reason, a replacement is not feasible, a refund will be processed using the original payment method. Please note that refunds may take between 10 to 30 working days to appear in your account.