The Cheeseroom guarantees that all orders are delivered in perfect condition to the desired delivery address provided upon checkout. 

In the unlikely event that an order arrives in compromised condition, we kindly request that guests contact our concierge within 48 hours of receiving their order. To process your request, we require a detailed description, proof of purchase, and clear photographic evidence. Due to the perishable nature of our products, complete documentation is essential for any replacement or exchange to be considered. 

The Cheeseroom reserves the right to limit or deny replacements at its sole discretion. 

The Cheeseroom is not liable for failed deliveries in the event that:
● An invalid, incorrect, or outdated delivery address has been provided upon checkout.
● The guest is unavailable or not present at the delivery address during the scheduled delivery attempt.
● A revised delivery address is not provided within 12 hours of the initial delivery attempt.

Additional delivery charges may apply if an order is returned or requires re-delivery due to an invalid, incorrect, or outdated address, or if the guest is not present at the delivery location during the scheduled delivery attempt.

Order cancellations, refunds, or replacements may not be processed once an order has been prepared or dispatched for delivery.

Guests may be eligible for a replacement or refund in the event that: 

● The order was damaged prior to or during the delivery process. 

● The order received is incorrect. 

To initiate a replacement request, guests are kindly asked to contact our concierge within 48 hours of delivery. If your request is approved, replacement item(s) may be dispatched within 1 to 5 working days. 

In the event that a replacement is not possible, a refund will be issued to the original payment method. Please note that refunds may take between 10 to 30 working days to reflect in your account, depending on your payment provider. 

For the integrity of our return and replacement process, guests are kindly reminded that all deliveries should be received in person, in accordance with our shipping policy. Unattended deliveries may not be eligible for returns & refunds. 

The Cheeseroom reserves the right to update, modify, or amend this policy at any time without prior notice. Guests
are encouraged to review this page regularly to remain informed of any changes. By using this website and
purchasing any item(s), you acknowledge and agree to the terms set forth in this policy.