This website (www.cheeseroom.com) is owned and operated by MCDL Enterprise LLC. The Cheeseroom is committed to safeguarding the privacy of our customers (“Customers”), registered members (“Members”), and other website users (collectively, “Users”). 

This Privacy Policy (“Policy”) outlines how we collect, use, and protect your personal data when you visit our website, make a purchase, or engage with our services. This Policy operates in conjunction with our Terms & Conditions and applies solely to the personal information collected by The Cheeseroom — it does not cover information that may be gathered through your interactions with third parties. 

When you visit our website (www.cheeseroom.com), place an order, or contact us directly, The Cheeseroom may collect certain personal information to provide you with a seamless and personalised shopping experience. This may include, but is not limited to:

● Your full name
● Email address
● Phone number
● Shipping and billing addresses
● Payment information

In addition, we may collect technical data such as your IP address, browser type, device identifiers, and browsing behaviour to improve the functionality, security, and performance of our website.
If you choose to subscribe to our newsletter or promotional communications, we may also collect your preferences relating to marketing and email engagement.

The Cheeseroom uses your personal information to process and fulfill orders, provide responsive customer support, and communicate with you regarding your purchases.

We may also use your data to enhance and personalise your experience on our website, allowing us to offer tailored promotions, product recommendations, and relevant updates. If you have opted in to receive marketing communications, you may receive information about new product launches, exclusive promotions, and company news.

Additionally, your information may be used to comply with applicable laws and regulations within the United Arab Emirates (UAE) and to detect, prevent, or investigate fraudulent or unauthorized activities.

At The Cheeseroom, we respect your privacy and only share your personal information with trusted third parties when necessary to fulfil your order or enhance your experience.

This may include, but is not limited to, payment gateway providers, logistics and delivery partners, and Shopify, our e-commerce platform provider. Please note that Shopify processes personal information in accordance with its own privacy policy.

We may also disclose your information when required to comply with applicable UAE laws, legal obligations, or to protect our rights and interests.

Your payment information is processed through secure third-party payment gateways, which comply with international PCI-DSS (Payment Card Industry Data Security Standard) regulations. We do not store your credit or debit card details on our servers. All payment transactions are encrypted, ensuring your sensitive data is fully protected during online purchases.

In accordance with UAE data protection regulations, you have the right to access, correct, or delete your personal information at any time. You may also request to restrict the processing of your data or withdraw your consent to receive marketing communications. 

To exercise any of these rights, please contact us at concierge@cheeseroom.com. Alternatively, guests may directly contact our concierge. We will review and respond to your request in a timely manner, in full compliance with applicable UAE regulations. 

Our website uses cookies and similar technologies to enhance your browsing experience and support the continuous improvement of our services. These tools allow us to remember your preferences, analyze site performance, and deliver personalised content tailored to your interests.

You may manage or disable cookie preferences at any time through your browser settings.

As part of providing our services, your personal information may be transferred outside the UAE, including to Shopify servers located in other countries. We ensure that any international data transfers are carried out in compliance with UAE data protection laws and that your information is always protected through appropriate security measures.

We retain your personal information only for as long as necessary to fulfill your order, provide customer support, and comply with legal obligations. Once your data is no longer needed, we securely delete or anonymize it in accordance with UAE data protection regulations.

Our website may contain links to external websites or social media platforms. Please note that this Privacy Policy applies solely to our Site, and we are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites before providing your personal information.

The Cheeseroom’s website and services are intended for use by individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under this age threshold.

If we become aware that personal information has been submitted by a minor, we will take appropriate steps to remove the data in accordance with applicable regulations. Parents or legal guardians who have concerns about data that may have been shared are encouraged to contact us at concierge@cheeseroom.com. Alternatively, guests may directly contact our concierge.

The Cheeseroom reserves the right to update, modify, or amend this policy at any time without prior notice. Guests are encouraged to review this page regularly to remain informed of any changes. By using this website and purchasing any item(s), you acknowledge and agree to the terms set forth in this policy.