About Us
Welcome to Cheeseroom.com (the "Website"), which is owned and operated by MCDL Enterprise LLC, a member of the Ribezzi Group Companies, for its own benefit. MCDL Enterprise LLC is a legal entity established under the laws of The United Arab Emirates, with registration number 2116064, and its registered office is located at Unit 2009, HDS Tower, Cluster F, Jumeirah Lake Towers, Dubai, United Arab Emirates.
Eligibility
Our objective is to ensure that the Website and its related services are accessible to a wide audience. Nevertheless, we kindly request that you meet the following criteria:
- You must be at least 18 years of age to use the Website and its services lawfully.
- You should be capable of making payment through one of our accepted payment methods.
- You must agree to abide by these Terms and Conditions.
- You are authorized to enter into binding Orders with us
Please note that the Website is intended for personal or gift use only, and commercial usage is strictly prohibited. We reserve the right to decline Orders if we suspect any commercial intent.
Access to and use of our website
Access to our Website is provided at no cost. You are responsible for making any necessary arrangements to access and use our website.
Access to The Cheeseroom’s Website is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue our Website (or any part of it) at any time and without notice. We will not be liable to you in any way if our Website (or any part of it) is unavailable at any time and for any period.
You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Access to and use of our website
To utilize our website features, you may proceed to check-out as a guest. Alternatively, you may create an account by registering your information on our website. It is your responsibility to ensure that any of your personal and payment details provided to The Cheeseroom are valid, accurate, and complete. Your details may be updated by logging into your account. We encourage our guests to maintain thorough confidentiality and security of their personal information, details, and password. Our customer service representatives will never, in any scenario/condition, ask for your password.
Our utmost commitment lies in adhering to our Security & Privacy Policy; however, we shall not be held responsible for any losses incurred due to the misuse of such information. If you suspect any compromise to your account, please inform us promptly. By registering or placing an Order on our Website, you confirm that you meet the specified Eligibility criteria and that the information you provide is accurate and solely yours. Please be aware that commercial entities are ineligible for registration with us. It is important to note that by placing an order, you grant us authorization to send future offers to the contact details you have provided.
Intellectual Property
All content featured on this e-commerce platform, including but not limited to text, graphics, images, logos, product descriptions, videos, and software, is the exclusive property of The Cheeseroom or its licensors. It is protected by intellectual property laws, including copyright, trademark, and other applicable laws in Dubai, UAE, and internationally.
All rights to the intellectual property, including copyrighted materials, available on this e-commerce platform are reserved. Users are strictly prohibited from copying, distributing, modifying, transmitting, or using any copyrighted materials without obtaining explicit written permission from The Cheeseroom.
The Cheeseroom reserves the right to modify or update this Intellectual Property section of the Terms and Conditions at any time without prior notice. Please review this section periodically to stay informed about any changes or updates.
The Cheeseroom strictly prohibits the sale or listing of counterfeit, replica, or unauthorized products on this e-commerce platform. Any seller found in violation of this policy will face immediate account suspension and legal action as per the laws of Dubai, UAE.
User Generated Content
By submitting any content, such as reviews, comments, photos, or any other user-generated material, you grant The Cheeseroom a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide, in any media, for any purpose. You represent and warrant that you own or otherwise control all of the rights to the content and that the content is accurate, not confidential, and does not violate these Terms and Conditions.
Orders
ORDER PLACEMENT
By placing an order on our e-commerce platform, you agree to be bound by the terms and conditions stated herein. All orders are subject to acceptance and availability. The Cheeseroom reserves the right to refuse or cancel any order at its sole discretion, including but not limited to cases where products are out of stock, payment is not authorized, or there are inaccuracies or errors in the product information.
Orders
PRODUCT INFORMATION
We make every effort to provide accurate and up-to-date product information, including prices, descriptions, and images. However, we do not warrant that such information is error-free, complete, or current. In the event of any inaccuracies, The Cheeseroom reserves the right to correct errors, update information, or cancel orders if necessary. We also reserve the right to change or discontinue products without prior notice.
Orders
ORDER CONFIRMATION
After placing an order, you will receive an order confirmation via email or through the platform. This confirmation does not signify acceptance of your order; it is merely an acknowledgment that we have received your request. Order acceptance and the formation of the contract between you and The Cheeseroom will occur when the products are dispatched to you.
Orders
PRICING AND PAYMENT
All prices listed on our e-commerce platform are in UAE Dirhams (AED) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without notice. Payment for your order can be made using the available payment methods presented during the checkout process. By providing your payment information, you represent and warrant that you are authorized to use the chosen payment method.
Orders
SHIPPING AND DELIVERY
Shipping and delivery options, including associated costs and estimated delivery times, will be displayed during the checkout process. The Cheeseroom will make every effort to deliver products within the specified timeframe. However, we are not liable for any delays or damages arising from events beyond our reasonable control, such as customs delays, transportation disruptions, or natural disasters. Please note that The Cheeseroom exclusively delivers within Dubai and does not offer delivery services outside of Dubai. Delivery charges are excluded from the price of the product and/or service purchased on our e-commerce site.
Orders
CANCELLATIONS AND MODIFICATIONS
If you wish to modify or cancel your order, please contact our customer support as soon as possible. We will make every effort to accommodate your request. However, please note that once an order has been processed for shipping, modifications or cancellations may not be possible.
Orders
RETURNS AND REFUNDS
The Cheeseroom ensures its guests that all orders arrive in perfect conditions at the designated shipping location provided.
If your order(s) quality has been compromised upon arrival, kindly contact concierge@cheeseroom.com within 48 hours of drop-off. For the following, kindly provide a description alongside a receipt and supporting photograph(s). For your convenience, please be aware that due to the perishable nature of our products, it is essential to provide appropriate supporting documents for any replacement or exchange claim. Regrettably, requests submitted without proper documentation will not be eligible for re-shipment. The Cheeseroom reserves the right to limit replacements.
For information regarding our returns and refund policy, please refer to the dedicated "Returns and Refunds" section on our e-commerce platform. We will comply with applicable consumer protection laws in Dubai, UAE, and strive to ensure a fair and transparent returns process.
Orders
LIMITATION OF LIABILITY
The Cheeseroom shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use our e-commerce platform, including but not limited to damages resulting from the unauthorized access to or alteration of your transmissions or data, even if The Cheeseroom has been advised of the possibility of such damages. By placing an order on our e-commerce platform, you acknowledge that you have read, understood, and agreed to abide by the Orders section of the Terms and Conditions. It is your responsibility to review these terms periodically, as they may be subject to change without prior notice. If you do not agree with these terms, please refrain from placing an order on our platform.
Other important terms
SUSPENSION OR CANCELLATION OF REGISTRATION
We reserve the right to suspend or cancel your registration on our e-commerce platform at our reasonable discretion or if you fail to comply with any of your obligations under these Terms and Conditions. In such cases, the suspension or cancellation of your registration and your right to use our Website will not affect either party's statutory rights or liabilities.
Other important terms
CONTRACTUAL RELATIONSHIP
The contractual relationship established by these Terms and Conditions is solely between you and The Cheeseroom. These Terms and Conditions are not intended to confer any benefits or rights upon any other person or third party. As such, no person or party other than you and The Cheeseroom shall have the right to enforce any provision of these Terms and Conditions.
Law & Jurisdiction
You acknowledge and agree that these Terms and Conditions constitute the entire and exclusive agreement between you and The Cheeseroom regarding your use of our e-commerce platform and any purchases you make through it. These Terms and Conditions govern all prior proposals, agreements, or other communications between the parties.
The interpretation, validity, and enforcement of these Terms and Conditions, as well as any disputes arising hereunder, shall be governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai. Any legal action, suit, or proceeding arising from or relating to these Terms and Conditions or any purchases made through our e-commerce platform shall be subject to the exclusive jurisdiction of the courts located in Dubai, United Arab Emirates.
By accessing and using our e-commerce platform, you consent to the personal jurisdiction of the Dubai courts and waive any objections to the exercise of such jurisdiction on the grounds of forum non-conveniens or any other reasons. Additionally, you agree not to initiate or participate in any class action lawsuit against The Cheeseroom related to your use of the Website or any purchases made through it.