At The Cheeseroom, we uphold the highest standards to ensure that every order arrives in pristine condition at the desired delivery address. All deliveries are performed using chilled, temperature-controlled vehicles to preserve the integrity of our products and ensure uncompromised quality throughout transit. 

To uphold our commitment to a safe and timely delivery experience, we may engage trusted third-party logistics partners.

At this time, The Cheeseroom delivers exclusively within the Emirate of Dubai.

Guests may receive their orders within the dedicated delivery windows, between 10:00 AM and 10:00 PM, from Tuesday to Sunday. 

Same-day delivery is available for guests who place orders within our designated cut-off times, ensuring a seamless and timely experience for our esteemed guests.

If a desired delivery slot appears unavailable at checkout but you still wish to request it, we invite our guests to contact our concierge. While availability cannot be guaranteed, our team will make every reasonable effort to accommodate your request.

The Cheeseroom is committed to delivering all orders within the desired time slot selected by the guest upon checkout. While we take every precaution to ensure punctuality, unforeseen circumstances — including, but not limited to, traffic congestion, road closures, or external disruptions — may occasionally affect the timing of your delivery. Though such instances are unlikely, The Cheeseroom cannot be held liable for delays beyond our control. Should any disruption arise, our team will make every reasonable effort to notify you promptly.

The Cheeseroom reserves the right to update, modify, or amend this policy at any time without prior notice. Guests are encouraged to review this page regularly to remain informed of any changes. By using this website and purchasing any item(s), you acknowledge and agree to the terms set forth in this policy.