At The Cheeseroom, every order is prepared and delivered with the same care with which it is selected. Wherever possible, deliveries are made in temperature-controlled vehicles, and every order is carefully packed to preserve its freshness and quality in transit. We may also work with trusted delivery partners to ensure a safe and timely delivery. 

We currently deliver within Dubai, Abu Dhabi city (excluding Al Ain) and Sharjah. Delivery fees, where applicable, are shown at checkout. 

Deliveries are available from Monday to Sunday, between 10:00 AM and 10:00 PM. On Fridays and Saturdays, deliveries are extended until 11:59 PM. 

Same-day delivery is available on orders placed before the cut-off time shown at checkout

Should you wish to request a delivery slot that is not available at checkout, or to change the date or time of an existing order, please contact our concierge. While availability cannot be guaranteed, our team will make every reasonable effort to accommodate your request.

All changes are subject to availability and route planning. Requests made on the day of delivery, or after the order has been dispatched, may not be possible. The Cheeseroom cannot be held liable for delays resulting from requested changes, and such delays are not eligible for refund, replacement or compensation. 

We are committed to delivering every order within the time slot selected at checkout. On occasion, circumstances beyond our control, such as traffic, road closures or accidents, may affect delivery times. The Cheeseroom cannot be held liable for such delays. Should a delay occur, our team will notify you promptly. 

Some addresses may be subject to restricted access, security controls or road closures. Where this applies, guests must inform us in advance and ensure the necessary authorisation is in place for our driver to reach the delivery address. Please note that an order confirmation does not constitute access authorisation.

 If an order cannot be delivered due to restricted access or missing authorisation, the delivery will be considered failed. 

To preserve the quality and safety of our products, a guest or authorised recipient must be present to receive the order in person. Upon delivery, the recipient will be asked to sign the invoice to confirm that the order has been received in full and in proper condition. Unless a concern is raised at the time of delivery, the signed invoice is regarded as acceptance of the order.

We kindly ask guests not to request that orders be left unattended. Where this is accommodated at the guest's request, The Cheeseroom cannot be held liable for any loss, damage or deterioration, and the order will not be eligible for refund or replacement.

Once an order has been delivered, The Cheeseroom is no longer responsible for its storage or handling. We recommend storing all products immediately upon receipt, as directed in the Allergen & Product Care section on each product page. 

A delivery will be considered failed if:

    - the guest or an authorised recipient is not present at the delivery address. 
    - the guest cannot be reached by phone at the time of delivery. 
    - the delivery address provided is incorrect or incomplete.
    - access to the delivery address is restricted and this was not communicated in advance. 
    - the order is refused upon arrival.
    - a change of date or time is requested after the order has been dispatched.

Our driver will wait up to 10 minutes upon arrival before a delivery is marked as failed. Our concierge will then contact you to arrange a new delivery, subject to availability, and additional delivery charges may apply. If a new delivery is not arranged within 12 hours of the failed attempt, The Cheeseroom reserves the right to cancel the order. 

Failed deliveries are not eligible for refund, replacement or compensation. 

The Cheeseroom reserves the right to update, modify or amend this policy at any time without prior notice. Guests are encouraged to review this page regularly. By using our website (www.cheeseroom.com) and purchasing any item, guests acknowledge and agree to the terms set out in this policy.